Terms and Conditions
By registering for OVO Live, or applying for an OVO Live offer, you are deemed to have accepted these terms and conditions.
We’ll send you emails about advanced ticket purchases, upcoming acts and events, and exclusive customer and staff rewards from OVO Live. If you no longer want to receive these emails, you can unsubscribe using the link in any email we send you. Your information will be treated in accordance with our Privacy Notice.
We will use your registration details to validate your account number, as this is open to customers only. The OVO Live service is open to all OVO Energy customers. Only existing OVO Energy customers and staff can access OVO Live to purchase tickets for OVO Hydro, OVO Arena Wembley, The O2 Arena, and Co-op Live.
Tickets for OVO Hydro and OVO Arena Wembley can be purchased up to 48 hours in advance of general release. Tickets for The O2 and Co-op Live are available for purchase at the time of general release. All tickets are subject to availability. The number of tickets available for customers and staff to purchase is set by the concert promoter.
If you stop being an OVO Energy customer or staff member, we have the right to remove your access to purchase tickets via the OVO Live service.
We reserve the right to make changes to the OVO Live service or discontinue any aspect of it without notice. We also reserve the right to change these terms and conditions at any time. By continuing to use the OVO Live service, you are deemed to have accepted the updated terms.
Any use of the OVO Live service is at your own risk. We are not liable for any indirect, incidental, or consequential damages including—without limitation—loss of income, data, or other information.
We are not responsible if your application for an OVO Live offer is incomplete, lost, delayed, or not received.
Tickets are supplied by:
Ticketmaster for OVO Hydro and Co-op Live
AXS for OVO Arena Wembley and The O2 Arena
Applications to purchase tickets should be made via the OVO Live site. We do not accept any liability—express or implied—for such tickets. Ticketmaster and AXS's standard purchase policies apply to all purchases.
You acknowledge that we are not responsible for the availability or content of Ticketmaster or AXS services accessed through OVO Live. We shall not be liable for any content, advertising, products, or services available from these suppliers.
Any dealings between you and Ticketmaster or AXS (including payment, delivery, or other conditions, warranties, or representations) are solely between you and them. Therefore, we are not responsible or liable for any loss or damage resulting from those dealings. We accept no liability for any bookings, products, or services provided by Ticketmaster or AXS.
We may remove your access to OVO Live ticket purchases at any time.
Venue Terms and Conditions: Entrance to an event is subject to the venue’s standard conditions of entry. Ticketmaster, Ticketline, AXS, and our decision on ticket allocations is final. No correspondence will be entered into.
Applications or purchases not complying with these terms will be invalid. Ticket suppliers may change and could include other promoters.
These terms are governed by English Law, and both you and we submit to the exclusive jurisdiction of the English Courts.